Our vehicles are always fully maintained and serviced. However, we recognise that occasional breakdowns and small problems will occur. All repairs must be authorised prior to any repair work. Repairs will be approved provided the customer was not directly responsible for the damage. We will reimburse you for expenses incurred for any authorised repairs as long as receipts can be presented. We will not except any responsibility for hotel or motel charges, meals or out of pocket expenses, in the case of breakdowns or for any lost days.

RACQ Breakdown service.

A deposit is required on all vehicles at time of collection. This is determined by the excess reduction option. Your security deposit can be paid by a credit card. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The card holder is jointly and severally liable for any damage to the rental vehicle. The security deposit is fully refundable provided the vehicle is returned on time undamaged in a clean order with a full fuel tank and to the right location. Failure to return the vehicle clean, undamaged or to the wrong location will incur a fee which will be advised upon return of the vehicle.

The hirer is responsible for the excess of the cost of damage to the rented vehicle or third party property, including single vehicle accidents, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rentals for the period the vehicle is off road for accident repairs. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the third party. Please note that insurance claims can take months to resolve. The excess applies in respect of each claim, not rental. All Damage Covered is Forfeited if the terms and conditions of the rental agreement are breached.

All insurance cover will be made void if any of the following exclusions are breached:

Insurance does not cover:

(a) submersion in water
(b) contact with salt water
(c) creek or river crossings
(d) driving through flooded areas
(e) beach driving
(f) single vehicle accidents

Personal belongings are not covered. We recommend the renter does not leave valuables in the vehicle and should take out personal insurance. Breach of Rental Agreement terms. The renter will be responsible for the total cost of any damage. This will include any damage caused by wilful conduct e.g. sitting or standing on the bonnet or roof of the vehicle.
Bogged Vehicles - The renter will be responsible for the cost to retrieve or recover a vehicle, which has become bogged.

Incorrect use of fuel - The renter will be responsible for any associated cost if fuel issued incorrectly (fuel being diesel or petrol) Includes any associated costs related to the incident.

Under body damage or Overhead damage regardless of excess package taken. The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.

Any damage caused by driving under the influence of alcohol or drugs. The vehicle rented may only be used to legally carry the amount of passengers allowed. If more passengers are carried than allowed A1 Car rentals does not accepted any responsibility.

Drivers not identified on the rental agreement and/or a drivers that does not have a current open licence.

The hirer is responsible for any recovery costs incurred through negligence regardless of the insurance excess. A1 Car Rentals cannot be held responsible for any breakdowns.

Illustrations and text in any of our documentation, brochure or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered may occur due to substitutions or modification and/or upgrades to the vehicle design.

Night driving (Dusk to Dawn) is not permitted outside of built-up areas, No Cape Tribulation, Atherton Tablelands, National Parks, Port Douglas and Mission Beach etc. due to animals, narrow roads and dangerous unforeseen circumstances.